Imagine being able to ‘print’ that product or part you have just ordered. On-demand, immediately. The future? Well, it is nearly here…
Content
Customer management evolves in today’s smart grid world
We look at changes in customer management for electric, gas and water utility companies
Managing the fall out
The Vertex Blog looks at the recent PPI selling case in the UK and how it may impact customer service
Getting Outsourcing Commissioning Right
The public sector will need to outsource more services if the significant savings targets are to be met. Vertex’s Steve McKenzie gives his thoughts on how there needs to be a logical thought process in place to make a success of outsourcing projects.
Online is online
The customer doesn’t care how they order online; they just want to do it.– on buses, on trains, at home, in the office. Consumer demand is outpacing the retailer’s ability to deliver solutions and support.
Implementing mobile in a multi-channel world
Integrating mobile marketing in to your multi channel strategy is not just about integrating technologies. Chris Brassington of Starfish 360 discusses the key elements of a successful multi-channel strategy.
Utilities – Only The Smart Survive
Vertex looks at the pace of change in the utilities industry that will revolutionise the market
On observing a green light, ‘Stop’
Vertex’s Alastair Horn asks whether it is worth stopping, and thinking about what your business dashboard is telling you.
Connecting with Generation Y
A new generation of customers is emerging – confident, technically savvy, and cheap to serve. Are you ready for them?